Refund and Cancellation Policy
Our focus is complete customer satisfaction. In the event, if you decide to withdraw your order before delivery you can cancel the order and we will refund back the money. However the security money taken against any product would reflect as is in the website/app and a request for refund of the same can be initiated at any time by the user.
A delivery once completed with full payment done can not be cancelled afterwards. However any order cancelled before delivery is liable for a full refund to be done with in 7-10 working days.
We will try our best to create the suitable design concepts for our clients. The security refund for the products will be reflected clearly on the website/app of GoJal. User can make a refund request at any time, and the same would be completed within 7-10 working days under conditions as below:
- User shall return all the products for which security refund request is raise.
- The returned product shall not be permanently damaged or in not usable condition.
- Gojal reserves the right to refuse security refund for a product which seems "not in proper condition" by our agents.